How Fiber Internet Reaches You

From our family to yours

Your Fiber Journey

From backbone construction to your service activation — here’s what to expect as we bring fiber to your home or business.

How it works

Step-by-step: from availability to activation

1

Availability & Utility Marking

We confirm if fiber is available or if you’re in an area we’re actively expanding. Once you sign up, we send plans to our installation team and contact Miss Utility (811) to locate public utilities like gas and water lines. Temporary paint marks may appear and fade over time.

Important notes
  • 811 does not mark private utilities (well/septic lines, propane lines, exterior lighting power, invisible pet fencing, sprinkler systems, etc.). Please mark these or schedule to meet our crew.
  • Miss Utility will not know the exact fiber route designed for your property.
2

Fiber Line Installation (Drop Construction)

Our installation crew runs the fiber from the splice/tap point to your home or business while avoiding marked utilities and private lines you’ve identified. In some cases, we may use an overhead route.

What to expect
  • A coil of cable may be left neatly on the side of your home temporarily; yard disruption is minimal and addressed after installation.
  • You do not need to be home for this step — please keep pets inside. Work is weather-dependent and crew schedules may vary.
  • We’ll contact you if questions arise. If you notice any long-lasting lawn disruption, please call us. Once the cable is installed, relocating it later may be billable.
3

Splicing & “Lighting” the Fiber

After the drop is in place, a specialist splices the ultra-thin fibers and puts light on the line. A weather-safe box (often housing an ONT) is installed on the outside of your home and excess slack is neatly managed.

Good to know
  • This occurs after the cable is installed and before your service is ready.
  • Seeing a cable on your home does not mean service is active yet — splicing prepares the line for activation.
  • Splicers are specially trained; this step ensures installers can complete activation smoothly.
4

Final Installation & Activation

We’ll contact you to schedule your installation in a 4-hour window to account for drive times and any cabling complexities. Our installer will set up a managed Wi-Fi capable router, check for strong coverage, and get you online.

During your visit
  • TV and Fiber Phone (VoIP) services are installed now. If porting a number, allow up to 2 weeks after install — please don’t cancel your current phone service until the port completes.
  • An authorized adult (18+) must be present. Provide a nearby power outlet; equipment must be on a surge protector (we can provide one if needed).
Heads up 811 marks public utilities only. Please flag any private lines (sprinklers, pet fence, well/septic, propane) before work begins.
Pets Keep pets indoors if you won’t be home during outdoor construction.
Weather Fiber construction and splicing may be delayed by weather; thanks for your patience as we work safely.
Construction Underway
Splicing in Progress
Ready for Install
Connected!

Your status may vary by address. We’ll email or call you as your project moves to the next stage.

What’s Next?

If you’ve pre-registered, you’re already on the list. We’ll contact you when it’s time to schedule installation. Want to see if your address has fiber access or will be getting it soon?

Check Availability Online Call to Check Availability