SmartHub will help you
Manage your account
anywhere, anytime.
Smart Payments
Smart Communication
Smart Environment
Save Time/Money
Announcements
What can you expect with SmartHub?
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Use your new account number to register for SmartHub. You can find your new account number on your service bill or by calling our Customer Care team.
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Create your SmartHub account to take advantage of full access to your service account including bill payment, paperless billing, automatic payments, and more. Enroll today.
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Forget due dates and late fees with AutoPay. You can enroll in this free service once you register for your online account.
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Save $2 on your bill every month and get your monthly bill emailed or texted to you instead. If you are not currently enrolled in Paperless billing, a $2 paper and processing fee will be applied to your bill each month.
Introducing SmartHub
Introducing SmartHub: our web portal and mobile app for simplified account management.
What is SmartHub?
On the go and in control. Now you can manage your account like never before.
SmartHub offers a convenient way to manage your account from any device (web, Android, or iOS). You can easily pay bills, view billing history, and compare costs. Payments are quick and secure, with the option to store payment information for future transactions. Prefer email, text, or both when your latest bill is available? Customizing notifications that work for you. Reporting service issues and contacting customer service is simple through the mobile app, allowing you to manage your account from anywhere at any time.
Getting started with SmartHub is as easy as 1-2-3!
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Register your SmartHub account
Locate your new account number (instructions below) and get registered!
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Download the app
Manage your account on the go from anywhere at any time!
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Activate the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try!
SmartHub
set up FAQs
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Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
You will need to have your account number and email address on hand before starting this process.
On the registration page, type your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password.
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No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing using your registered SmartHub Account:
On the SmartHub Web Portal:
Log in*
In the Paperless pop-up notification, select "Yes"
Click "Submit"
*If you are not receiving the Paperless pop-up notification, Log Out of SmartHub by clicking "Log Out" in the top right of the screen. Next, proceed with the SmartHub Web Portal steps above.
On the SmartHub App:
Sign in**
In the Paperless pop-up window, ensure the "Activate Paperless Billing" toggle switch is toggled to the right
Click "Save"
**If you are not receiving the Paperless pop-up window, Sign Out of the SmartHub app by tapping More in bottom right of the menu. Tap Settings. Tap "Sign Out" in the top right. Tap "OK." Next, proceed with the SmartHub App steps above.
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You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
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Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
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Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the 18th of each month - excluding weekends & holidays. If the 18th falls on a weekend or holiday, your Auto Pay will be processed on the following business day.
How to sign up on the website:
Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
Select Bill & Pay
Select Auto Pay Program and follow instructions
IMPORTANT: Enrollment processing may take up to 5 business days. Auto Pay will not apply to any bill generated before enrollment processing is complete. If you receive a bill that does not state “automatic payment” on the payment stub, pay that bill using another option.
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Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “Don’t have an account? Register now.” on the login page for SmartHub.
From the registration screen, type your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password.
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You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
Log in to your SmartHub account
Click on “Notifications”
Click Manage Contacts to add or change email address and phone numbers
Enter verification code to activate
Click on Manage Notifications to set up SMS and email alerts
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You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
Click My Profile
Click on Manage My Stored Payment Accounts and follow instructions
On the app:
Select Settings
Select Stored Payment Accounts and follow instructions
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Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
SmartHub video lessons
Other SmartHub
FAQs
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No.
Visit our Payment Options page to view all the ways you can make a payment.
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Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
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The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
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Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a Lingo Networks Employee, please report it to us at via email at lingo@mgwnetworks.com
Get support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you!
Office locations
Phone: (540) 712-0300
Email: lingo@mgwnetworks.com