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Customer Care

General FAQs

Find answers to your billing and account questions.

Account and Billing Questions

Select a question below to view the answer.

01 When is my bill payment due?

Payments are due on the 22nd of each month.

Monthly due date: the 22nd
02 What is SmartHub?

SmartHub makes it easier to manage your Lingo Networks account from a computer, smartphone or tablet.

Through SmartHub, you can:

  • View and pay your bill
  • Review billing and payment history
  • Manage stored payment methods
  • Update account and notification preferences
  • Contact customer service and technical support
  • Receive important account news and notifications
Open SmartHub View Registration Guide
03 How do I register for SmartHub?

You can register through the SmartHub login page. Have your billing account number and account information available before beginning.

  1. Open the SmartHub login page.
  2. Select the option to sign up for a new account.
  3. Enter the requested billing and account information.
  4. Check your email for an account-verification message.
  5. Verify your account and create a password.
Register for SmartHub Step-by-Step Guide
04 What payment options are available?

Lingo Networks offers several convenient ways to pay your monthly bill. Review the options below to choose the payment method that works best for you.

Online

Pay Online via SmartHub

Using your registered SmartHub account, you can make payments through the SmartHub mobile app or web portal.

The SmartHub app is available through Google Play and the Apple App Store. You can also access the web portal at mgwnet.smarthub.coop .

Open SmartHub
Available 24/7

Pay by Phone

You can pay your Lingo Networks bill through our automated payment system by calling (844) 790-0689 .

The automated system allows you to enter your payment information securely, 24 hours a day. Have your account number available before calling.

To set up your PIN, call our Customer Service team at (540) 712-0300 , Monday through Friday from 8:00 a.m. to 4:00 p.m.

Call Automated Payment Line Call Customer Service
Automatic

Auto Pay

You can sign up for Auto Pay through SmartHub .

Auto Pay allows you to pay your monthly bill through an automated draft from your bank checking account at no extra charge.

By enrolling, you authorize Lingo Networks to withdraw funds from your selected account to pay your monthly bill on the 18th of each month.

Weekends and holidays are excluded. If the 18th falls on a weekend or holiday, your Auto Pay payment will be processed on the following business day.
Set Up Auto Pay
By Mail

Mailed Payments

Your bill may be paid by mail using the payment address and remittance information shown on your monthly bill.

Payments received after their due date will have a late fee applied. Please allow enough delivery time for your payment to arrive and post to your account.
Through Your Bank

Bank Bill Pay: EFT

Electronic funds transfer, also known as EFT, can be made through a checking or savings account.

Please set up payments through your bank using the information on your bill’s remittance slip, located at the bottom of the first page. This helps ensure that your payment is properly received and applied.
  • Payment frequency: One-time or recurring
  • Fees: None
  • Approximate posting time: Varies by bank
  • Payment limit: No restrictions

Most banks offer a bill-pay service that allows you to schedule one-time or recurring payments to your billers.

Payment delivery times vary by banking institution. Review your bank’s delivery schedule to ensure your payment posts to your account on time.

Office Payment

Pay in Person

Payments may be made in person during regular business hours at our office locations.

View Contact Information
05 How do I set up Auto Pay?

You can enroll in Auto Pay through your registered SmartHub account.

  1. Sign in to SmartHub.
  2. Open the billing and payment section.
  3. Select the Auto Pay option.
  4. Choose your payment method and follow the enrollment instructions.

You may also call Lingo Networks Customer Care at (540) 712-0300, Monday through Friday, from 8:00 a.m. to 4:00 p.m.

Set Up Auto Pay Call Customer Care
06 How do I sign up for paperless billing?

You can save $2 each month by switching from a mailed paper bill to paperless billing.

Using the SmartHub website:

  1. Log in to your SmartHub account.
  2. In the paperless billing notification, select “Yes.”
  3. Select “Submit” to save your preference.
If the paperless billing notification does not appear, log out of SmartHub and then sign back in.

Using the SmartHub mobile app:

  1. Sign in to the SmartHub app.
  2. Open the paperless billing pop-up window.
  3. Turn on “Activate Paperless Billing.”
  4. Select “Save.”
If the paperless billing window does not appear, select More, open Settings, sign out of the app and then sign back in.
Manage Paperless Billing

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Still have a question?

Our local Customer Care team is available Monday through Friday from 8:00 a.m. to 4:00 p.m.

Call (540) 712-0300 Contact Us