Customers enrolled in a Price Lock Program receive promotional pricing and protection from monthly rate increases for a specified period, typically 24 months.

Before enrolling, please be aware:

• Your promotional monthly rate is guaranteed for the Price Lock term.

• You may cancel service at any time.

• If you disconnect service or downgrade below the qualifying service level before the Price Lock term ends, a Price Lock Recovery Fee may apply.

• The Price Lock Recovery Fee is intended to recover a portion of the promotional pricing and benefits provided through the Price Lock Program.

The complete legal terms governing the Price Lock Program are provided below.

Early Termination of Price Lock Plans.

This Section 4.1(c) applies only to Customers enrolled in a Price Lock Plan and shall survive termination of the Services and this Agreement.

If Customer enrolls in a promotional price lock, fixed-rate plan, rate guarantee program, or similar offering providing protection from increases to the Customer’s monthly Service Rate/Fee for a specified period (a “Price Lock Plan”), Customer acknowledges and agrees that such discounted pricing and any associated rate protection are offered in consideration of Customer’s agreement to maintain qualifying Services for the full applicable Price Lock Plan term.

Unless otherwise specified in the applicable Service Order, Price Lock Plans shall remain in effect for twenty-four (24) months from the date qualifying Services are activated. 

For purposes of this Section 4.1(c), the "Standard Monthly Service Fee" means the regular, non-discounted monthly service charge for the applicable Service Plan, excluding promotional pricing, discounts, credits, taxes, fees, surcharges, equipment charges, and other non-recurring charges, as in effect on the date the Customer enrolls in the applicable Price Lock Plan. 

If Customer terminates, disconnects, transfers, downgrades below the qualifying service level, fails to maintain, or otherwise ceases to receive the qualifying Services prior to the expiration of the applicable Price Lock Plan term, Customer shall be responsible for a Price Lock Recovery Fee. The Price Lock Recovery Fee shall equal twenty-five percent (25%) of the Standard Monthly Service Fee applicable to the Customer's qualifying Service Plan, multiplied by the number of months remaining in the applicable Price Lock Plan term as of the effective date of termination, cancellation, transfer, downgrade, disconnection, or other loss of eligibility. Any partial month remaining in the Price Lock Plan term shall be calculated on a prorated daily basis.

Customer acknowledges and agrees that the Price Lock Recovery Fee represents a reasonable recovery of the value of the discounted promotional pricing, rate protection, and other benefits provided under the Price Lock Plan and is not intended as a penalty.

The Price Lock Recovery Fee shall be immediately due and payable upon termination and may be included on Customer’s final invoice. Provider may charge such amount to any authorized payment method maintained on Customer’s account.

The Price Lock Recovery Fee is separate from and in addition to any applicable Early Termination Charge described in Section 4.1(a), any unpaid Service Fees, non-recurring charges, past due balances, equipment charges, unreturned equipment fees, taxes, surcharges, collection costs, attorneys' fees to the extent permitted by law, and any other amounts owed under this Agreement or any applicable Service Order.